Frequently Asked Questions

Find the best answers to our most frequently asked questions.
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Common Asked Questions

When requesting a loan

Make sure that you are prepared to complete the request form accurately in order to increase your chances of a connection. Have these items by your side before starting, and pay close attention to details.

  • Your checkbook so that you can enter your bank routing number and account number. Each check displays three numbers at the bottom.
  1. Routing Number
  2. Account Number
  3. Check Number
  • Your Driver's License in order to input the correct number.
  • Your monthly income must be above $1,200.
  • The next pay date must not fall on a weekend.
  • Do not enter a PO Box in the address field.
  • Do not provide an email ending on .gov or .mil.

To submit request for any loan program you must:

  • Be 18 years of age or older
  • Be a US citizen or Permanent Resident
  • Be a resident that permits online loan programs
  • Have an active bank account
  • Have a regular source of income
  • Have a valid contact number and an active email address
Please note that some lender in our network may not currently offer credit products with rates that allow them to lend to active members of the US Armed Forces and their dependents.

An Installment loan is an Equal Payment loan product that is repayable within a time term agreement in substantially equal installments, monthly, weekly, bi-weekly, semi-monthly or daily, spread out over an agreed period of days. Each installment includes a payment toward your principle loan amount.

The amount of the loan can be determined by the State in which you resided in will allow for our lenders to lend. Each loan program also has different loan amount ranges, i.e. a Single-Pay loan may range from $150 to $700, an Installment Loan amounts ranges between $200 - $1,400, a Personal loan ranges from $1,400 - $35,000. Whether an individual will be approved, and the amount they will be approved for, is dependent on certain qualification criteria. Complete our online loan request form to find out which loan program you qualify for.

Each Lender may have set fees for each of the loan programs they offer. We put together a loan rate calculator to help you on how both fees and rates will apply to your loan. Please visit our Rates and Fees calculator page for detailed product information.

Mycashadvanceexpress is not a lender or makes decisions on your loan and only collect your references to share with the lender you will be working with.

If the lender you are working with needs to get in touch with you about your account, but their unable to reach you, your references may be contacted. Please ask the lender what information they normally will disclose to your references or employers.

Mycashadvanceexpress doesn't perform any credit checks.

However most lenders in our network do not perform credit checks with the three (3) major credit reporting agencies. Most lenders do verify your information and do check your credit from other sources.

Some lenders may require some additional documentation, you will be informed at the time of your approval process which other forms you may need to share via email, fax or snail mail.

If your connected to one of our loan providers, you will be forwarded to the lenders loan agreement documentation. You will need to agree to the specific loan program terms and conditions which will include your prepayment amount.

Loans are normally direct deposited into your bank account shortly after you have accepted the loan terms. The exact time of the deposit may also depend your banks deposit policy.

* The date and time that funds are deposited into your account is subject to the processing time with your financial institution.

Repayment of your loan will depend on the loan terms you agreed to when signing loan documentation. The loan is repaid through a number of substantially equal scheduled installments. The lender may also have other option to make early or partial principle payments on your loan, check to see if you are allowed to make additional payments at any time with no prepayment penalties.

Mycashadvanceexpress isn't a lender and we don't have access to your loan documentation. Please refer to the phone number or email address the lender provided when you signed loan documentation.

Mycashadvanceexpress from time to time will send confirmation and promotional emails. To make sure you receive these emails please add customercare@Mycashadvanceexpress.com to your address book.

If our emails are not making it into your inbox, please check your spam folder.

If you have any additional questions, please contact us, and one of our Customer Care agents will be happy to answer any questions you may have.

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